Help & FAQ
Answers and quick tips for everything you can do here. Still stuck? Use the Messages section (exhibitors) or contact the organizer - the Cairo ICT Team replies through your Inbox.
Getting started & account
How do I sign in for the first time?
Use the email and temporary password you received. You will be asked to set your own password (minimum 10 characters with letters and numbers) before anything else. Exhibitors also accept the Rules & Regulations once.
I forgot my password - what do I do?
Click "Forgot password?" on the login page and follow the email link. If you do not receive it, check spam or contact the organizer through your account manager.
Where do I change my profile photo, phone or password?
Click your name in the top-right corner and choose "Profile & account". You can upload a photo, update your phone and change your password there.
What is the Inbox in the user menu?
Official messages from the Cairo ICT Team appear there. You also get a notification bell alert when a new message arrives.
What is My Badge?
Every registered user has a personal badge with a QR pass - open it from the sidebar or the top-right user menu and print it. Show the QR at the entrance gate; it contains no personal data, only a signed reference.
Is my QR code safe to share?
The QR contains only a signed reference - no name, email or phone. Scanned outside the platform it opens a page that confirms validity without revealing anything.
When and where is the exhibition?
Cairo ICT, PAFIX, AIDC & Connecta 2026 run 7-10 November 2026 at the Egypt International Exhibition Center (EIEC), Cairo.
Why do email fields say "Business email is preferred"?
Business addresses help exhibitors and the organizer verify who they are talking to, and event communication is less likely to land in spam.
Why must phone numbers include a country code?
On-site teams and exhibitors dial internationally. Pick your country code from the dropdown (Egypt +20 is preselected) and type the national number.
Why does the system say "User already exists - duplicate email / mobile number"?
Every email address and mobile number can exist only once across the whole platform - accounts and badge lists. Use the person’s own contact details, or search for the existing record instead of creating a new one.
Visitors
Is visiting free?
Yes - registration at /register is free and instant, and includes your personal QR entrance pass.
How do I plan my visit?
Star sessions on the Agenda to build your personal agenda (with overlap warnings), star exhibitors in the Directory to build a shortlist grouped by hall, and download your agenda as a calendar file.
Where is my entrance pass?
Under "My e-pass" in your Visitor Zone and on the My Badge page - both show the same QR. You can also print the badge.
What happens when an exhibitor scans my badge?
Your contact details are shared with that exhibitor only, as a lead - this is how business cards are exchanged digitally at the show.
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